FAQ – LS-Aesthetic Online Shop

 

1. Who can order from the LS-Aesthetic shop?

The shop is aimed at trained professionals such as doctors, naturopaths, clinics, and beauty salons. 

2. What products does LS-Aesthetic offer?

In our range, you will find:

  • 💉 Hyaluronic Fillers for contouring, volume building, and wrinkle correction

  • 🌿 Mesotherapy Products for skin regeneration and care

  • ✨ Skinboosters for a fresh, youthful complexion

  • 💎 Cosmetic Products for professional aesthetic treatments

3. Are the products certified?

Yes, all products are CE-certified and meet high quality standards. They are manufactured under strict controls and are optimized for professional use.

4. How is shipping handled?

  • 🚚 Fast shipping directly from Germany

  • 📦 Securely packaged to ensure product quality

  • Delivery time: usually 2–3 business days within Germany

5. Are there discounts for professional customers?

Yes, registered professional customers benefit from exclusive discounts and special promotions. After successful registration, you will gain access to special offers.

6. How can I pay?

The shop offers common payment methods, including:

  • Credit card

  • PayPal

  • Instant bank transfer

  • Purchase on account (for registered professional customers)

7. Is registration required?

Yes, to access all products and professional customer discounts, registration in the online shop is necessary.

8. Does LS-Aesthetic offer consultation?

Yes, our team provides expert support for questions regarding products, applications, or orders.

9. Shipping & Returns

We ship on weekdays within 24 hours. Delivery time within Germany is approximately 2–4 business days and is free of charge for all orders.

Should you not be satisfied with a product, you can return it to us unopened within 14 days. All details can be found on our Shipping & Returns page.


Frequently Asked Questions

Product Quality & Safety

Our products come from controlled manufacturing processes and are delivered in original packaging. Each batch is documented and carefully inspected before shipping. We prioritize transparent sourcing, reliable supply chains, and structured quality control – so you always receive exactly what you ordered, in its original condition.

Questions about Order & Shipping

We offer standard shipping via DHL and express shipping via DHL Express. If you choose express shipping, the shipping costs will be correspondingly higher.

Orders are usually processed and shipped within 1 business day. With standard shipping, delivery within Germany usually takes 2-4 business days after dispatch. With express shipping, delivery is on the next business day. The exact delivery times and shipping costs are displayed at checkout before completing the order.

Yes. We ship internationally. Delivery times and shipping costs vary depending on the destination country. For details, please refer to our Shipping page.

We offer free shipping nationwide in Germany for orders over 39€.

We offer secure payment methods: PayPal, Klarna, Apple Pay, Google Pay, and credit card.

Yes. You can return items within 14 days of receipt. The return shipping costs are borne by the buyer. Please contact us in advance at info@ls-medical.de – we will provide a return label and, if desired, arrange for a prompt exchange.

Once your return has been processed, we will notify you by email. Any payment already made for the goods will be refunded within 7 working days of processing the return at the latest.

Other Questions

The BBD varies depending on the product and manufacturer, usually between 3 and 5 years. You can find the exact date on the product packaging. We only ship goods with a sufficient remaining shelf life.

You can update your data in your customer account or inform us about the change via email at info@ls-medical.de.

Our team will be happy to assist you. Write to us at info@ls-medical.de.